After sales service of Iman Sholeh Joibar company
Iman Sholeh Joibar Company, which was established in 2006. Now, with the support of 15 years of service to the people and with a suitable position abroad, in addition to producing and supplying all-Iranian goods and receiving the first national standard mark in this industry, while offering its products in the country, it also provides appropriate and comprehensive support for after-sales service. Offers you, dear consumer, to choose the best product with ease.
In the surveys conducted by the company in order to check the quality and satisfaction of products out of 5600 customers, 80% of this statistical community have expressed their satisfaction with the products of this company. Among other people who were not completely satisfied with these products, after reviewing and providing appropriate explanations and services, 85% satisfaction was achieved. In a re-survey, these individuals were asked about the company
s speed of after-sales service, which they said was 90% excellent. This level of satisfaction in each department shows the commitment of Iman Sholeh Joibar Company to its customers.
We are now reviewing the comprehensive after-sales service of Iman Sholeh Joibar Company.
Warranty: A warranty is a sales service with which the seller offers his product to replace or repair his product in the event of a problem. All the products of this company such as home grill, industrial grill, single flame gas, double flame gas, triple flame gas and four flame gas have a warranty. The company s products have both a replacement warranty and a repair warranty. Of course, each of these guarantees has conditions that by observing them and the defective product, it is possible to use the product guarantee. For example, if a gas with the ability to use city gas is provided to the customer, but the customer connects it to LPG or liquefied gas and the device is defective, this device is not covered by the warranty.
Replacement of the device: This case has not been created due to the quality of construction and accuracy of manufacturing products of Iman Sholeh Company. This is the case when the device has a major defect such as a broken body before it is delivered to you. In this case, the company will replace the device for you.
Device repair: This depends on the condition of the defective device. This problem is largely related to the damage to the device. For example, if the device is damaged by a process such as an explosion, it is obvious that it is impossible to repair it. But in general, due to the fact that the process of designing and manufacturing the devices is entirely in this company and the assembly of all parts is done by capable local engineers, in 99% of cases it is possible to repair the device.
Replacement of part: This depends on the part and also the cause of the problem. The first is whether the part can be replaced. Because some parts are not easy to separate and the process of removing them is time consuming and difficult. In this case, depending on the part and its part, a decision will be made based on the same single part or the whole part. If the part can be easily replaced, this can be done without any problems and as soon as possible by the technicians of Iman Sholeh Joibar Company.
Repair of parts: Some parts of these devices such as inlet gas piston, which is a simple part, can not be repaired if it is defective and must be replaced, but in parts that can be repaired, such as gas inlet valve or gas transmission system, parts repaired by company engineers The stream flame will be done safely.